On April 1st we will be transitioning to a new software platform to manage our medical records and billing of your direct primary care membership. In the coming days, I will post more information detailing all the benefits this transition holds for our practice and for you as patients.  The first step of this process is adjusting the way monthly memberships are invoiced.

As we currently bill in arrears it will require an adjustment in billing schedules and a partial payment for the remainder of March. Starting in April, membership invoices will cover the calendar month, not just the prior 30 days of membership.

For example, if your next billing invoice is on March 7th, that invoice covers the prior 30 days of service, that is, February 7th through March 7th. Since the new billing method won’t start until April 1st, the remainder of March (the 8th through the 31st) will need to be billed separately. The remainder of the month will be prorated for each member as described below.

In April, all memberships will be invoiced on the 1st and the invoices will be automatically drafted on one of the following days: 1st, 5th, 10th, 15th, 20th, or 25th.  The date will default to which one is nearest, but after, your current invoice date.  For instance, a renewal date of the 7th will become the 10th.  Patients may contact the office to change the date used at any time.

All memberships will cycle on the calendar month and billing will be done for the current month of membershipMemberships will no longer be billed in arrears.  For instance, a membership charge that is processed on the 10th covers the month in which it was processed, and memberships would stay current through the last calendar day of the month.

The schedule of partial payments is as follows:

Memberships that renew on the 1st through the 7th will require a 75% partial payment.

Memberships that renew on the 8th through the 14th will require a 50% partial payment.

Memberships that renew on the 15th through the 21st will require a 25% partial payment.

Memberships that renew after the 21st will not require partial payment.

These partial payments will be assessed manually on March 25th.  Please contact Lainy at 244-1800 or tmahv@secure.trinitymedical.net if you would like to change that processing date.


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